You must be physically present to respond to prompts during the TPM clearing process. First ensure that the latest Windows updates have been made: The Hello says it cannot start the camera. Hello worked with all Windows Insiders releases too Hi Rachel, Windows Hello may stop working after installing an update because of driver incompatibility.
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I had a chat with a friend who works in IT yesterday, and he told me that there is apparently a common problem with WIndows 10 Anniversary update messing up peoples webcams http: Select Delete the driver software for this deviceand then click Uninstall. Why does it seem to me at least whenever Microsoft performs an update to their OS it creates issues with existing applications? The infrared IR camera might not turn on, the feature might hang, or one of the following error messages might display:.
HP PCs - Troubleshooting Windows Hello Face Recognition | HP® Customer Support
If all fails, you may roll back to the previous Windows 10 build for the meantime while we look into the issue. Download, install had to write over existingand restart.
Did this solve your problem? I need to confirm it does have facial recognition or provide drivers which may solve your issue. My 2 in 1 evidently has a problem with the Window Hello since fo doesn't have face recognition button.
How to set up Windows Hello in Windows 10
Are you getting any error messages when you're trying to use the facial recognition feature? I found them on the box. Hit the thumbs up to show appreciation!
Does this mean that there is no additional hardware required on the device, but just the regular webcam will suffice for the Windows Hello, once the manufacture releases a Biometric driver software?
Log in or Sign up. We as customers have more important things to do with our lives than to be an extension of your troubleshooting department.
Does HP Spectre x support windows hello facial recognition? - Microsoft Community
Sorry this didn't help. Clearing the TPM can result in data loss. AdorableMisfit Created on October 14, It appears there was a Realtek camera driver update that Windows Update forced but that driver is no where to be found under Device Manager.
Windows Hello Face Recognition does not work. How satisfied are you with this response? I have the exact same issue with my HP Envy.
I have windows 10,hp envy laptop. face recognition not working.
Updated May 28, It worked with hello after I turned the camera on with Cortana but then it stopped again even though the Cortana button is still set to "on". And the rub is when end-user's reach out to Microsoft they're always providing instructions which amounts to busy work which does not address the issue. Message 2 of 9.
Found couple of threads on HP forum, but it isn't extremely clear. Billion Debbarma Replied on November 26, This thread is locked. HP has a fix out: Regardless, try the below steps and let me know how it goes: LaurenceBoulter Replied on November 29, This site in other languages x.
Win10User Replied on November 26,